Effective date: September 24, 2026

Where we ship This policy applies when merch is available. United States only for now. International shipping is planned; follow us for updates.

Processing time Orders are processed and dispatched within 2 to 5 business days. Some items are prepared after you order, so timing varies by product. From mid November through December, allow 1 to 3 extra business days.

Delivery after dispatch

Option	Delivery	Cost
Standard	3 to 5 business days	Calculated at checkout
Express	1 to 3 business days	Calculated at checkout

Total time from order to door on standard shipping is typically 5 to 10 business days.

Tracking You receive a tracking email when your order ships. If tracking shows no movement three business days after the ship date, email hello@iginusa.com.

Lost packages If the carrier confirms a package lost, email us with your order number and we will send a replacement.

Incorrect addresses Please check your address at checkout. We cannot replace orders shipped to an incorrect address you provided. If you spot a mistake right after ordering, email us within the first hour and we can usually correct it before dispatch.

Sales tax Sales tax is charged at checkout where Esenseu Inc. is required to collect it, currently California.

Questions hello@iginusa.com. We respond within two business days.

The IGIN USA store is operated by Esenseu Inc., seller of record for all orders. Orders are fulfilled from our US fulfillment partners.