Effective date: September 24, 2026

This policy applies when merch is available. We do not accept returns for change of mind. When something is wrong with your order, we make it right.

Defective, damaged or wrong item Email hello@iginusa.com within 30 days of delivery with your order number and a photo. We will send a replacement at no charge. No forms, no return shipping.

Wrong size Email us within 30 days of delivery. We will arrange one size exchange per order. You cover return shipping on the original item; we cover shipping on the replacement.

Lost package If tracking shows delivered but nothing arrived, email us. We will check with the carrier and, if the package is confirmed lost, send a replacement.

What we cannot accept Change of mind, ordering the wrong item, or small color differences between your screen and the product, which are normal with any printing process.

Refunds Where a refund is issued instead of a replacement, it goes back to your original payment method within 2 to 5 business days of approval.

Cancellations Orders can be cancelled within one hour of placement by emailing hello@iginusa.com. After that, the order is being prepared and is final.

Contact hello@iginusa.com, with your order number. We respond within two business days.

The IGIN USA store is operated by Esenseu Inc., which is the seller of record for all orders. This policy does not limit rights you have under applicable consumer law.